Frequently Asked Questions

Can't find your answer? Email support@scubaprime.com and we'll reply within 24 hours.
What's the difference between the Pano 3 Diving Mask and the Pano 3 Snorkel Set?

Both use the same Pano 3 three-window panoramic mask. The Diving Mask ($49.99) is the mask on its own. The Snorkel Set ($69.99) adds a dry-top snorkel and a mesh carry bag.

Can I use the Pano 3 for scuba diving, or only for snorkeling?

Both. The tempered glass lenses are rated for dives up to 40 m (131 ft), and the mask works with a scuba regulator as well as a snorkel.

Is the Pano 3 a full-face snorkel mask?

No. It's a traditional dive mask that covers your eyes and nose, with a separate snorkel. Your mouth stays free, so you can breathe through a snorkel or a scuba regulator.

Why tempered glass instead of plastic lenses?

Tempered glass resists scratches, impact and UV yellowing, so your view stays clear season after season.

Who is the Pano 3 for, and will it fit my face?

It's designed for teens (13+) and adults. It isn't recommended for small faces.

To check the fit, hold the mask against your face without the strap and gently inhale through your nose. If it stays in place on its own, it seals. If it doesn't fit, you can return it within 30 days, and trying it on at home is fine.

Does the mask fog up? How do I prevent it?

The lenses are anti-fog treated at the factory. Before every dive, we still recommend a basic anti-fog step: rub a little diluted shampoo or mild detergent on the inside of the lenses, then give them a quick rinse.

Can I use it if I wear glasses or need prescription lenses?

The Pano 3 has non-prescription lenses, and glasses can't be worn under a dive mask. If you're nearsighted or farsighted, wear contact lenses with the mask.

How do I attach the snorkel to the mask?

The Snorkel Set uses a two-piece quick-release clip:

1. Press the button on the clip to release it from the snorkel tube. The clip slides off separately.
2. Slide the clip onto the mask strap. Make sure it's facing the right direction, then press it firmly into place.
3. Slide the snorkel tube into the clip until it locks in.

To take the snorkel off, press the button on the clip. If you see a small gap between the snorkel and the mask, the clip usually isn't fully seated on the strap, so repeat step 2.

How do I remove or replace the mask strap?

The buckles stay attached to the mask, so the strap comes off by pulling it out through the buckles. This is handy if you want to add a neoprene strap cover.

To remove the strap:
1. Slide the strap out of the strap keeper.
2. Gently pull open the buckle with the logo on it.
3. Pull the strap end firmly out of the buckle.

To install the strap:
1. Pull open the buckle with the logo.
2. If needed, use a small tool to hold the buckle open and guide the strap in.
3. Pull the strap through.
4. Slide the strap back into the strap keeper.

Apply steady pressure and don't twist the buckle. It's designed to flex slightly and returns to its original shape.

What is a dry-top snorkel?

A dry-top snorkel has an auto-rise float valve that seals shut when you go under, keeping water out during surface swells. The tube also folds flat for travel.

What colors are available?

Crystal Clear, Ocean Explorer, High Visibility and Classic Stealth, for both the Diving Mask and the Snorkel Set.

How do I care for my mask and snorkel?

After each use, rinse them with fresh water, put them in the mesh bag and hang it up to dry.

Where do you ship, and how long does it take?

We ship within the United States only, fulfilled by Amazon. Orders are processed within 1–2 business days. Express shipping takes 1–2 business days and Standard shipping 3–4 business days.

Do you offer free shipping?

Yes. Orders of 2 or more items ship free within the US.

What discounts are available?

Buy 2 items and save 5%, 3 items 6%, and 4 or more 7%. You can mix and match products and colors. New email subscribers also get 10% off their first order.

These discounts can't be combined, and checkout automatically applies the one that saves you more. Free shipping on 2+ items still applies.

What's your return policy?

You can return any order within 30 days of delivery, including sale items. Trying the mask on at home to check the fit is fine.

Email support@scubaprime.com with your order number, and we'll send you a prepaid return label. Refunds go to your original payment method within 10 business days after the warehouse receives and inspects your return. See our Refund Policy for details.

Can I exchange for a different color?

The fastest way is to return the original item, then place a new order for the color you want.

Is this the same product sold on Amazon?

Yes, it's the same Pano 3. The reviews shown on our product pages come from Amazon customers.

How do I contact you?

Email support@scubaprime.com. We reply within 24 hours, 7 days a week.